Question 1

What are digital visual cards?

Accepted Answer

Digital visual cards are high-quality, downloadable designs that can are made for children on the autism spectrum .We offer a wide range of visuals to assist children  with daily routines, travel, school behaviours, social interactions, and more. Our visuals are carefully crafted to help children feel more comfortable, organized, and less anxious.
These cards are available in PNG format, which you can instantly download and use on your devices and can print.

Question 2

How do I purchase a digital visual card?

Accepted Answer

Simply browse our collection of digital cards, select the design you like, and click on the "Buy Now" button. After completing your payment, you will receive a link to download the digital card directly to your device.

Question 3

Do I need to create an account to purchase a card?

Accepted Answer

No, you can purchase and download cards as a guest. However, creating an account will allow you to track your orders, save your favourite designs, and easily make future purchases.

Question 4

How will I receive my digital card after purchase?

Accepted Answer

After your purchase is confirmed, you will receive an email with a download link. You can also access your purchased cards by logging into your account (if you created one) and navigating to the "My Downloads" section.

Question 5

Can I print my digital visual card?

Accepted Answer

Yes! All of our digital cards are designed to be printed at home or at a local print shop. You can print the card on your choice of paper or card stock. Please make sure to check the resolution and size of the file to ensure optimal print quality.

Question 6

What file formats do the digital cards come in?

Accepted Answer

Our digital cards are available in PNG format. To get it any other formats, please contact us on VisualsMagic@TheASDMom.com.

Question 7

Can I use the digital card for commercial purposes?

Accepted Answer

No, the digital cards sold on our website are for personal use only unless specified otherwise. If you need a card for commercial purposes, please contact us for a commercial license or special arrangements.

Question 8

What should I do if I have trouble downloading my card?

Accepted Answer

If you're having trouble downloading your card, first check your internet connection and try again. If the problem persists, please contact our customer support team with your order details, and we'll be happy to assist you.

Question 9

What if I’m not happy with my digital card?

Accepted Answer

Due to the nature of digital products, we do not offer refunds or exchanges. However, if you encounter an issue with the quality or format of your card, please reach out to our customer support, and we’ll work to resolve the issue to your satisfaction.

Question 10

How do I know which resolution or size is best for printing?

Accepted Answer

Each product page lists the recommended resolution and size for printing, ensuring the best quality output. Most visuals are designed to fit standard print sizes like 8.5x11 or A4. For custom print sizes, we suggest contacting us for assistance.

Question 11

Are there any discounts or promotions available?

Accepted Answer

We offer discounts from time to time, holiday promotions, or bulk purchases.

Question 12

How do I contact customer support?

Accepted Answer

If you have any questions or issues, feel free to contact our customer support team via email at VisualsMagic@TheASDMom.com, or use the contact form on our website. We're here to help!

Frequently asked questions

What are digital visual cards?

How do I purchase a digital visual card?

Do I need to create an account to purchase a card?

How will I receive my digital card after purchase?

Can I print my digital visual card?

What file formats do the digital cards come in?

Can I use the digital card for commercial purposes?

What should I do if I have trouble downloading my card?

What if I’m not happy with my digital card?

How do I know which resolution or size is best for printing?

Are there any discounts or promotions available?

How do I contact customer support?

visualsmagic.com

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